Returns & Exchanges
At Tix & Mix, we want you to love every piece you wear, which is why we offer a 30-day return policy for all unworn fashion items with original tags attached. Simply follow our streamlined process to receive a full refund or exchange for a different size or style.
Initiate Your Request
Log into our online portal with your order number and email address to select the items you wish to return or exchange.
Package Your Items
Place the original items, including all tags and packaging, into a secure shipping box or mailer to prevent damage during transit.
Print and Attach Label
Download your prepaid shipping label from our portal, print it out, and securely attach it to the outside of your package.
Ship and Track
Drop off your package at any authorized carrier location and keep your tracking receipt until your refund is processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing